Frequently Asked Questions

Individual, Couples, and Family Therapy

What do I need for virtual(online) therapy sessions?

For online therapy, clients will need access to an electronic device with internet for our sessions. I use a video platform that is provided by Simple Practice(Electronic Health Record system). If we run into technical difficulties, a Google Meet link or Zoom ink will be provided for sessions.

Do you accept insurance?

As of January 2024, we are only accepting Medicaid. For those with commercial insurance, we work with Mentaya, which will automatically file out-of-network claims for you and help you potentially get partial reimbursement for my services. You can use the tool below to check your insurance and determine eligibility for these benefits.

**Note: Claims for Geordan, Trinity, and Emma will be filed under Josephine.**

I currently do not have any sliding scale slots open. However, I am able to provide therapy to clients who have vouchers through the Loveland Foundation and other organizations. If you have questions, please reach out through the contact page or schedule a consultation!

What is the No Surprises Act and the Good Faith Estimate?

On September 2021, a federal bill was passed that mandates medical and mental health professionals to provide a “Good Faith Estimate” that ensures that there are no surprises for clients/patients receiving health care services. For more information about this change check out the page using the button below!

What is your cancellation policy?

We ask that clients and professionals cancel at least 24 hours before our scheduled session. If the session is canceled within the 24 hour period, the full session fee will be charged. If a cancellation is needed, please contact your therapist directly or Josephine at josephine@ampawpc.com/call/text me at 719-647-7855. For therapy clients, we charge for therapy sessions before 9 AM each day to help with cancellation issues.

What is the best way to contact you?

If you are interested in starting therapy with us, we prefer that you utilize the Contact page or schedule a consultation with me(button below!). Our team members emails are listed in our website footer so you can find who you are looking for.

You are also welcome to give us a call/text the practice at 719-647-7855 or email Josephine at josephine@ampawpc.com